Job Title: Virtual Administrative Assistant

Position Type: Part-Time (Approx. 6–8 hours biweekly, with light daily tasks)
Location: Remote

Practice Overview

Joanne Bagshaw & Associates is a fee-for-service sex and relationship therapy practice. We offer systemic sex therapy for individuals and couples with a specialty in treating sexual dysfunction and trauma. We have offices in Patterson Park, Baltimore, and the Kentlands, in Gaithersburg, MD.

We are a small, collaborative group practice of warm, down-to-earth therapists committed to providing culturally affirming, client-centered care.

JBA is a trauma-informed, sexual health, feminist practice. Therapists and staff at Joanne Bagshaw & Associates are culturally affirming, racial justice, and LGBTQ+ allies. Our practice draws clients from diverse populations throughout the DMV area. 

Position Overview

We’re seeking a highly organized, detail-oriented Virtual Administrative Assistant to support our group practice's day-to-day operations. This role focuses on administrative coordination, client intake support, billing follow-up, and general practice management tasks.

The ideal candidate is proactive, has good people skills, is responsive, and comfortable managing multiple systems while maintaining professionalism and confidentiality.

Main Responsibilities

Daily Tasks (~30 minutes/day)

  • Monitor incoming consultation requests

  • Ensure completion of intake documentation

  • Respond to emails and voicemails in a timely, professional manner

  • Monitor and address any unpaid sessions

  • Respond to emails and voicemails

Weekly Tasks

  • Review provider schedules to ensure availability for consultation calls

  • Communicate with providers regarding scheduling gaps or needed adjustments

Biweekly Tasks (~1 hour total)

  • Run payroll processes

Monthly Tasks (~1 hour total)

  • Process superbills by the 5th of each month

  • Schedule and manage payroll reminder communications

As-Needed Tasks (Varies)

  • Draft and distribute newsletters

  • Provide administrative support for webinars

Qualifications:

Required:

  • Strong organizational and time management skills

  • Excellent written and verbal communication. Communicates clearly, kindly, and professionally.

  • Comfortable with diverse populations, and inclusive, identity-affirming language

  • Ability to work independently and manage recurring tasks with minimal supervision

  • High attention to detail, particularly with billing and documentation

  • Comfort handling sensitive and confidential information

  • Is dependable, easy to work with, and maintains a positive, solutions-focused attitude

  • Access to reliable internet access

Preferred:

  • Has a VA business, or business tax ID (EIN)

  • Prior administrative experience (healthcare or behavioral health preferred)

  • Experience with client management systems, billing platforms, or EHRs preferred

  • Experience with practice management tools (e.g., Simple Practice or similar)

  • Familiarity with superbills

  • Basic understanding of psychotherapy practice workflows

Work Schedule & Expectations

  • Approximately 30 minutes of work per weekday, with additional time biweekly/monthly as needed

  • Flexible schedule, with expectation of timely check-ins and task completion

  • Occasional availability for real-time support (e.g., webinars)

Compensation

  • $22-$26 per hour, based on experience. If the candidate has their own VA business, this is a contractor position; if not, then W-2.

Please apply for this position here.